Frequently Asked Questions

We accept all forms of major credit cards.

International / Canadian Orders Only:
We cannot guarantee that you will or will not be charged customs/import taxes and fees. These fees are charged once the parcel reaches the destination country and need to be paid by the recipient of the parcel. This only applies to International and Canadian orders.

You will receive email notifications when your order is placed, processed, and when it ships. If you have registered for an account on redishade.com, you can also check the status there.

Shipping is calculated automatically during the checkout process. Standard shipping is $8.95, Canada shipping starts at $30.00, and international shipping starts at $80.00.
Two day and next day shipping options are available before submitting the order (only in the US). Orders usually start processing on the next business day.

Orders take 2-3 business days to process. After processing, your order will take 3 to 7 business days to arrive with standard shipping. If you need it sooner, expedited shipping options, such as two day and next day shipping, are available before the completion of the transaction.

Production usually starts the first business day after we receive your order. Contact us within 24 hours from the time the order was placed, if you need to cancel or make changes. We can be reached by email at customersupport@redishade.com. Please include your order number for reference.

We hope that is never the case. For all orders made on Redishade.com, please fill out this form, and provide photos and your order number within 15 days of your purchase.

For all outside retailers (Amazon, The Home Depot etc.), please reach out to them directly. Here is a link to their contact information.

Head to the Product Locator to find Redi Shade products in retail stores and online.

We’ve created a handy side-by-side comparison chart featuring Original, Original Arch, Easy Lift and Simple Slide Roller Brackets. Check it out to learn more about the different product features, materials, light controls, lift types, price points, what rooms they’re ideal for, and where to buy them.

Simple Fit Shades Include:
– Artisan Custom
– Artisan Select

Simple Stick Shades Include:
– Original
– Original Arch
– Easy Lift

The adhesive on our Simple Stick shades, such as Original, Arch, and Easy Lift Shades, is meant for a one-time application. Anything after that and we cannot guarantee how well or if the shade will hold onto a surface for a second time. We do not offer extra adhesive for our shades nor recommend using a separate adhesive other than what is already pre-applied to them.

For our Original, Easy Lift, and Arch Shades

The shades should be mounted onto a clean, dry, flat, smooth surface. We recommend using some rubbing alcohol to wipe the surface area down before full shade placement. This will not only prime the area, but will also help remove any residue from previous window treatments.

We do not recommend the shades to be placed on a wallpapered, freshly painted (within 30-90 days), high gloss, or textured surfaces. Drywall, bare, varnished, or lacquered wood surfaces are also not recommended for shades to be placed on too.

For our Simple Slide Brackets

This products uses Command® adhesive and will stick to painted, stained, or varnished wood, glass, tile, painted cinder block, plaster, metal, and painted wallboard. Paint should be fully cured (check paint can for manufacturer’s cure time) before using Command Products. We recommend waiting a week before use on fresh paint. Also, alcohol may remove or dull the surface of fresh paint.

This product should not be placed on brick as they are intended for mostly smooth surfaces such as those listed above. However, they will stick to painted, smooth cinder blocks (the type found inside many school and office buildings). Wallpaper is also not recommended for the Command® products to be placed onto as it is too delicate and can tear when adhesives are applied.

Adhesive failures on shades are most often due to not prepping the surface or not putting enough pressure on the shade.

To maximize proper adhesion, the surface you are using for the shade must be completely cleaned with a lint-free cloth and any solvent cleaner (like isopropyl alcohol or methyl ethyl ketone) before installing the shade. This is key for best results.

Surface pressure is also important when it comes to properly installing the shade. It’s best to apply pressure for 10-15 seconds so that the adhesive on the shade can bond well to the surface. More pressure will be needed if your surface is rougher and textured, less pressure will be needed for smoother surfaces.

Please check out this Quick Tip video on prepping a surface before sticking your shade.

Our shades are not weather-proofed, we do not recommend them for outdoor use.

If the product was purchased in retail, please contact the retailer for returns and replacements.

Easy Lift products are covered under a 3 year warranty against manufacturing defects from date of purchase. 

Covered: 

• Manufacturer defects

Not covered:

• Products that are cut/used 
• Not following measuring or installation instructions — incorrect measuring/trimming/installation
• Damage to the product or to surfaces resulting from installation, removal, reinstallation or failure to follow measuring, installation or cleaning instructions 
• Normal wear and tear 
• Accidental breakage/misuse/improper handling 
• Deterioration and fading over time

To submit a warranty claim for review please fill out the form and include required photos and valid proof of purchase. We may request the original product be returned at the customer’s shipping cost prior to replacements being issued. 

All requests for warranty or otherwise are subject to discretion of the customer support team. 

Shipping and duty for warranty claims are the responsibility of the customer if the product was purchased outside the continental United States.

Original products do not have a warranty. 

For items purchased on redishade.com there is a 15 day window from the date of purchase to:

• report shipping damage or missing parts
• report manufacturing defects for Original products

All sales on redishade.com are final.

Redi Shade Customer Care staff has the full authority and support of Redi Shade Management to resolve all customer and consumer related contacts with Redi Shade Customer Care in a respectful and professional manner with no need for further escalation.

We have handy guides for measuring and installation with step-by-step instructions and videos.

Inside mount means the shade will be installed within the recessed area of your window opening.

Outside mount means the shades will be installed on the wall surface, outside the window opening, or directly on the trim or molding that surrounds the perimeter of the window opening.

You can learn more about both by heading to our measuring guide and our blog post inside vs. outside mount.

Yes we do. Check out our craft guide for some great ideas.

The shades can be installed in a well ventilated bathroom; however, we do not recommend installing in a window inside a shower area or enclosure.

Yes you can. Most paints will adhere to the shades, however, we recommend checking with your local craft or hardware store on which type of paint is best for the material.

Find more tips in the craft guide.

Yes, being an environmentally friendly company is important to us. Read all about our environmentally friendly products and efforts.

Cellular shades are the most energy efficient option. They are often referred to as honeycomb shades because of the way the shade’s cells look from the side. Cellular shades will provide maximum insulation and energy efficiency.

Pleated shades are usually made with a single layer of material and have pleats that resemble an accordion. They offer less insulation than cellular shades, but are more affordable.

Read all about energy efficiency and selecting the best Redi Shade window shades for energy efficiency in our guide.

No. All Redi Shade window shades include cordless operation as a standard feature to ensure they always provide maximum safety, ease of use, and a clean, cord-free appearance. We are proud members of the Window Covering Safety Council and our shades have been nominated as some of the best for homes with children and pets.

Easy Lift and Easy Lift Select raise and lower with the bottom rail.

Original shades raise and lower with included clips.

For product specifications head to our specifications guide.

Yes you can.

– Redi Shade Extra has two extra-long pleated window shades, available in light filtering, white, paper only, measuring 48″ wide by 90″ long (each shade) which fit extra-long windows up to 7 feet long.
– Easy Lift and Easy Lift Select shades are available in 64” length.

Additionally, our paper shades can be layered. Check out this video on layering Original Paper Shades.

Yes you can.

– Original and Sheer View shades can easily be overlapped to cover a wider width.  Just overlap two or more shades to cover your windows.
– Easy Lift and Easy Lift Select shades can be installed side-by-side, to cover larger widths.

Head to our measuring guide to learn how to measure your window.

We don’t offer home consultations, but our products are all DIY. Check out these handy guides for measuring and installing complete with instructions, photos, and videos. If you are still stuck, let us know by leaving a message with our chatbot or sending us an email at customersupport@redishade.com. We’ll be happy to help.

For Original and Original Arch shades: use a utility knife to cut the width (while the shade is folded, stacked in its pleats) cutting though a few pleats at a time. The length can be trimmed with scissors. You can also use the Original Cutter which cuts through all the pleats at one time.

For Easy Lift and Easy Lift Select shades: trim the width on both sides, using a sharp, smooth-edged knife of at least 3.5″.

*Easy Lift is provided with a plastic cutting guide. Easy Lift Select is not.

To Remove:

1. Gather the shade together so the pleats are condensed at the top rail.
2.  Starting at one end, gently begin to pull the shade away from the window frame. The top rail of the shade should begin to separate from the window frame.
3. Continue doing this until the shade has released from the window frame.

This action will be the same for both inside and outside mounted Redi Shade products, including Arch shades.

– If residue is sticky, try rolling off the residue using your fingers.
– If the first technique does not work, apply rubbing alcohol/hydrogen peroxide to residue and let sit for 10 minutes. Next, with a putty knife or spatula, remove residue gently to avoid damage to your window or frame.
– If the first two suggestions do not work, use Goo Gone (found in many hardware stores). Apply Goo Gone directly to residue with soft pad (folded cloth or paper towel). Let soak for 10 minutes. Then, with a putty knife or spatula remove residue. Use a gentle touch to avoid damage to window or frame.

Note: Plain white paper towels are recommended, due to the transferring of ink that may occur from using printed towels.

Easy Lift and Easy Lift Select:

– Lightly dust or vacuum with upholstery attachment. For spot cleaning lightly blot with mild detergent and warm water.
– The shade is not intended for dry cleaning, spot removers, strong detergent or full water immersion.

Original and Original Arch:

– Lightly dust and/or vacuum with upholstery attachment.
– Since they are paper shades any contact with water will ruin the shade.

*Note: Dry cleaning, full immersion in water, strong detergents, or spot cleaners are not recommended for any Redi Shade products.*

No, shades are not flame resistant and should not be near flames or heat sources.

Easy Lift Shades are available in:

– 30” W x 64” L – Fits windows 19” to 30” wide (Actual width is 29 3/4”)
– 36” W x 64” L – Fits windows 19” to 36” wide (Actual width is 35 3/4”)
– 48” W x 64” L – Fits windows 31” to 48” wide (Actual width is 47 3/4”)
– 60” W x 64” L – Fits windows 43” to 60” wide (Actual width is 59 3/4“)
*60” width is not available in Pleated Light Blocking Fabric

*Depth required for mounting as an inside mount 1 1/2″

*Provided with plastic cutting guide and end caps

Check out the technical specifications here.

Easy Lift Shades are available in:

The colors White and Natural

Pleated and Cellular material offered

• – 30” W x 64” L – Fits windows 19” to 30” wide (Actual width is 29 3/4”)
• – 36” W x 64” L – Fits windows 19” to 36” wide (Actual width is 35 3/4”)
• – 48” W x 64” L – Fits windows 31” to 48” wide (Actual width is 47 3/4”)
• – 60” W x 64” L – Fits windows 43” to 60” wide (Actual width is 59 3/4“)
• *60” width is not available in Pleated Light Blocking Fabric

*Depth required for mounting as an inside mount 1 1/2″

*Provided with plastic cutting guide and end caps

Easy Lift Select Shades are available in:

The color White

Pleated and Cellular material offered

• – 36” W x 64” L – Fits windows 19” to 36” wide (Actual width is 35 3/4”)

*Depth required for mounting as an inside mount 1 1/2″

*No plastic cutting guide or end caps provided.

If you’re having difficulty cutting your shade, watch our video below for a quick walkthrough.

The Easy Lift shades can be quite rigid due to manufacturing and packaging. This may cause the bottom to bounce up slightly after installing. This relaxes over time and with regular usage. To help relax the shade, pull it down as far as it will go, and then push it all the way back up to the top a few times. This should help loosen the internal cords and help keep the shade in the down position.

Easy Lift Select Shades are available in:

– 36” W x 64” L – Fits windows 19” to 36” wide (Actual width is 35 3/4”)

*Depth required for mounting as an inside mount 1 1/2″

*No plastic cutting guide or end caps provided.

We have handy guides for measuring and installation with step by step instructions, photos and videos. When cutting the Easy Lift / Easy Lift Select shade, it needs to be cut on both sides equal distances to keep it balanced in the window frame. If only one side of the shade is cut, this can cause the shade to retract unlevel, or the internal cords can be cut through rendering the shade inoperable and voiding the warranty. They are not made to be cut in half to make two shades out of one. This will also void the warranty.

For the Easy Lift shades, the front side of the shade will have a slight overhang on the top railing, this will face inside of the home. The backside of the shade will have the railings and material flush and aligned with one another, this will face outside of the home.

If the shades are Natural and are Cellular Blackout, Cellular Light Filtering or Pleated Light Blocking, they will all be white on the street facing side. This will feel smooth to the touch. The textured side or side with a color, will face inside of the home.

If your Easy Lift Shade becomes unbalanced and hangs unevenly, place your hands on the bottom railing spaced an equal distance apart.

Our Easy Lift Shades are designed to be installed with no tools – no outside mount brackets are needed. Simply turn the shade 90 degrees and firmly press the shade into place over the window against the wall. The shades will cascade down very nicely.

*Note: Our shades are made to be installed for inside mounts; however, can be installed for outside mounts if needed. Please check out this video for tips on installing for outside mounting. 

Our Easy Lift shades are designed to be used as one shade only, and cannot be cut in half. They have internal cords that are evenly spaced apart, and trimming them on only one side will make the shade lopsided.

For instance if your window measures 25″ in width, you will need to cut your shade on the 25″ mark on the ruler on either side to make sure the shade works correctly.

Cutting past the minimum width markers may damage the internal cords and lifting mechanism of the shade. Please note that if you cut the shades on only one side and the shade is uneven, this is not covered under warranty.

Check out this video on how to measure and install your Easy Lift Shades here.

Paper Original shades are available in: 

• 36″ width x 72″ length
• 48″ width x 72″ length
• Trim to any size, overlap two or more for wider windows

Fabric Original shades are available in: 

• 36″ width x 64″ length
• 48″ width x 64″ length
• Trim to any size, overlap two or more for wider windows.

*Depth required for mounting as an inside mount 1 1/4″

Check out the technical specifications here.

The pleats of the Original Shades can be quite rigid and may take some time to relax. To help it stretch to its longest extension, you can try to weigh the shade down with the plastic clips provided, or something heavier such as large binder clips.

To raise the shade and allow light to come in, the shade will need to be repleated by hand. Each shade is supplied with two clips that are used to clip the shade to itself, at the desired height you would like. The clips can be placed on either the front of the shade or off to the side. To bring the shade down, gently remove the clips and the shade will fall into place covering the window.

Original Arch Shades are available in:

• – 72″ Width x 36″ Height
• – Fits half-round arch windows with bases measuring up to 72”

*Depth required for mounting 1 1/2″

Check out the technical specifications here.

Yes it does! We offer the Arch in pleated white light filtering paper as well as pleated white and natural light filtering and light blocking fabrics. You can also easily paint the Arch Shade to give it its own unique look! We recommend checking with your local craft or hardware store for which type of paint is best for the material.

Find more tips in the craft guide.

No, Arch holders are only sold with the Original Arch shade.

We’ve updated the way our Original Arch shades are measured to better fit your window. To determine whether you’ve purchased Original Arch Shade Version 1 or Original Arch Shade Version 2, take a look at the patented trimming scale on the side of the arch. Locate area of the trimming guide to the left of the ruler.

If your trimming guide looks like this:

you are using Original Arch Shade Version 1, follow the instructions for measuring and installing listed here.

If your trimming guide looks like this:

you are using Original Arch Shade Version 2, follow these instructions for measuring and installing.

The Original Arch measuring guide is devised to allow for an inch of space, so the shade will fit properly in the window, accommodating the bump in the middle of the arch holder. Head to the measuring and installation guides to learn more.

Arches will not expand by themselves once taken out of the package. They need time to relax since they are packed very tight during manufacturing.

This is the shade mounted right after

This is the shade relaxed

Original Arch Shades are designed to be installed as an inside mount and are designed to fit perfect arch windows. While you may be able to cut and trim the shade for some imperfect arches, we cannot guarantee they will work for you. The general steps for imperfect arches are listed below. We do not recommend using Original Arch Shades for Eyebrow or Elliptical Windows.

If you need an arch shade for these kinds of arches, we recommend looking at a custom arch solution which Redi Shade does not offer. Visit your local home improvement store for assistance with these types of shades.

If you choose to use an Original Arch Shade for an imperfect arch we cannot guarantee that it will work.

The general steps for Imperfect Arches:
Place the Arch Shade in your window, fan open. Take a pencil and trace, on the excess material, following the curvature of the window. Remove the shade and with a sharp pair of scissors, cut off the excess material, following the traced curve. Replace the shade in the window, and mount it down to the sill. Visit our imperfect arch guide video for more detailed steps and information.

Watch the video tutorial or follow the steps below.

Download a copy of these instructions here.

Watch the video tutorial or follow the steps below.

Download a copy of the Easy Level template to print and use. 

The tape will face down on both sides (one X up and one X down). It does not matter which side goes first. Watch the video tutorial for more detail.

.

Simple Slide brackets use Command® products and will stick to painted, stained or varnished wood, glass, tile, painted cinder block, plaster, metal, and painted wallboard. Paint should be fully cured (check paint can for manufacturer’s cure time) before using Command Products. We recommend waiting a week before use on fresh paint. Also, alcohol may remove or dull the surface of fresh paint.

Command® products should not be placed on brick as they are intended for mostly smooth surfaces such as those listed above. However, they will stick to painted, smooth cinder block (the type found inside many school and office buildings). Wallpaper is also not recommended for the Command products to be placed onto as it is too delicate and can tear when adhesives are applied.

To remove the Simple Slide Roller Brackets, simple pull the release tab on the bottom of the Command strip until the bracket comes completely off of the surface.

Here is a helpful video on the process:

The adhesive on the brackets is designed for one-time use only, so it is important you select the exact location you want to install them before you peel the protective backing off of the adhesive. If you want to reuse the bracket you can purchase additional adhesive at most major retailers. You can then cut the adhesive to fit the bracket to reuse as needed.

These brackets are designed and tested for stock roller shades. These stock shades have the round and flat pin design, and are the only shade style, the brackets will work with. There are no roller shades offered by Redi Shade at this time.

There is no hardware needed to install these simple Roller Brackets. The Roller Shade Brackets install with Command strips which are included in the package. No screws needed.

These brackets are designed to be used as an inside mount only. There is no outside mount option.

Our Simple Slide Roller Shade Brackets can hold up to 30lbs when installed and hold up to an 80” wide store stock roller shade with the flat and round pin design.

1. Locate the two additional Command Strips provided in the Parts Bag.
2. Apply the tab side of the Command Strips to the non-tab side of the strips with the tab facing the window side.
3. Repeat installation steps.

If the red warning line is visible after installation, use the included Spacer to ensure shade is properly installed. Check out the video below for more information.

Before installing the Simple Fit spacer, please check that:

• – The shade is being installed in the correct window
• – The shade width matches the size ordered
• – The window measurement is correct

To use the spacer:

• 1. Remove the fixed end mount from left side of head rail.
• 2. Place the spacer over fixed end mount.
• 3. Reattach fixed end mount with the spacer by inserting into head rail.
• 4. Press firmly to secure.
• 5. Repeat installation steps.

There are two types of handles included with Artisan Custom shades: Standard and Middle Rail handles (pictured below).

HOW TO INSTALL A STANDARD HANDLE:

1. Grasp the shade firmly and locate the lower rail
2. Separate the lower rail from the last pleat at the back of the shade (white side of fabric)
3. Hook the narrow end (non-handle side) of the handle into the groove in the back of the rail
4. Hook the front of the handle around the lower rail until it clicks into place

Check out our video tutorial for the Standard handle for more.

HOW TO INSTALL A DAY/NIGHT MIDDLE RAIL HANDLE:

1. Grasp the shade firmly and locate the middle rail between the two fabrics
2. Separate the middle rail from the top pleat of the Room Darkening fabric
3. With the clip facing in, guide and snap the handle until it clicks into place

Check out our video tutorial for the Middle Rail handle for more.

A standard handle is included with all Artisan Select shades.

HOW TO INSTALL A STANDARD HANDLE:

1. Grasp the shade firmly and locate the lower rail
2. Separate the lower rail from the last pleat at the back of the shade (white side of fabric)
3. Hook the narrow end (non-handle side) of the handle into the groove in the back of the rail
4. Hook the front of the handle around the lower rail until it clicks into place

Check out our video tutorial for the Standard handle for more.

To remove the shade:

1. Grasp shade with both hands and push firmly toward Trigger End (right side) until Fixed End (left side) disengages. Swing Fixed End clear of window frame, then disengage and swing Trigger End from the window frame.
2. Using the Command Tab, stretch the strip slowly until it releases from the surface.

If you purchased your shades from Amazon or another retailer, please reach out to them directly.

If you purchased your shades from redishade.com, all sales are final. If your item has been damaged in shipping or has a manufacturer defect, photos will be required for returns.

Here is information on our warranty.