Free shipping on orders $75+

Frequently Asked Questions

How can we help?

FAQ

Ordering

Can I return a purchase if I bought it on Redishade.com

All sales on redishade.com are final.

How do I check the status of my order?
You will receive email notifications when your order is placed, processed, and when it ships. If you have registered for an account on redishade.com, you can also check the status there.
Can I cancel or make changes to my order after it is placed?

All sales on redishade.com are final.

What if I receive my order damaged or incorrect?

We hope that is never the case. For all orders made on redishade.com, please fill out this form, and provide photos and your order number within 15 days of your purchase.

For all outside retailers (Amazon, The Home Depot etc.), please reach out to them directly. Here is a link to their contact information.

Where can I find Redi Shade products?

Head to the Product Locator to find Redi Shade products in retail stores and online.

Are there import fees on Canadian orders?

Canadian Orders Only:

We cannot guarantee that you will or will not be charged customs/import taxes and fees. These fees are charged once the parcel reaches the destination country and need to be paid by the recipient of the parcel.

General Info

Do you have a warranty?

Yes, we do. 

Easy Lift products are covered under a 3 year warranty against manufacturing defects from date of purchase. 

Covered: 

  • Manufacturer defects

Not covered:

  • Products that are cut/used 
  • Not following measuring or installation instructions — incorrect measuring/trimming/installation
  • Damage to the product or to surfaces resulting from installation, removal, reinstallation or failure to follow measuring, installation or cleaning instructions 
  • Normal wear and tear 
  • Accidental breakage/misuse/improper handling 
  • Deterioration and fading over time

To submit a warranty claim for review please fill out the form and include required photos and valid proof of purchase. We may request the original product be returned at the customer’s shipping cost prior to replacements being issued. 

All requests for warranty or otherwise are subject to discretion of the customer support team. 

Shipping and duty for warranty claims are the responsibility of the customer if the product was purchased outside the continental United States.

Original Products have no warranty.

If there is a manufacturer defect or shipping damage, please reach out to us within 15 days of purchase and we will do our best to assist you.

**Please note that if you purchased from another retailer (i.e. Amazon, The Home Depot, Lowes, etc.) you will need to go through them for any returns or replacements if you are within their return window. Check out our Retailer Return Guide for that information. 

If outside of the retailer's return window, or purchased from redishade.com, you can fill out this form and we will review to see if you qualify for a warranty replacement. 

 

All redishade.com orders are final.

Redi Shade Customer Care staff has the full authority and support of Redi Shade Management to resolve all customer and consumer related contacts with Redi Shade Customer Care in a respectful and professional manner with no need for further escalation.

What is a Simple Stick shade?
Our simple stick shades include Original, Easy Lift, and Original Arch shades. They are referred to as simple stick because they have adhesive that allows the shade to be installed into your windowsill – No Tools or screws needed.
What is the difference between product lines?

We’ve created a handy side-by-side comparison chart featuring Original, Original Arch, Easy Lift and Simple Slide Roller Brackets.

Check it out to learn more about the different product features, materials, light controls, lift types, price points, what rooms they’re ideal for, and where to buy them.

What is the difference between inside and outside mount?

Inside mount means the shade will be installed within the recessed area of your window opening.

Outside mount means the shades will be installed on the wall surface, outside the window opening, or directly on the trim or molding that surrounds the perimeter of the window opening.

Check out this video on how to install our shades as an outside mount. 

What can I use to cut my shades?

For Original and Original Arch shades: use a sharp, straight-edged kitchen or utility knife to cut the width (while the shade is folded, stacked in its pleats) cutting though a few pleats at a time. The length can be trimmed with scissors.

For Easy Lift: trim the width on both sides, using a 2.5" or larger, sharp, smooth-edged knife.

*Easy Lift is provided with a plastic cutting guide.

Can my shades be removed and reused?

The adhesive on our Simple Stick shades, such as Original, Arch, and Easy Lift Shades, is meant for a one-time application. Anything after that and we cannot guarantee how well or if the shade will hold onto a surface for a second time.

We do not offer extra adhesive for our shades, nor recommend using a separate adhesive other than what is already pre-applied to them.

What type of surfaces are best to mount shades onto?

For our Original, Easy Lift, and Arch Shades

The shades should be mounted onto a clean, dry, flat, smooth surface. We recommend using some rubbing alcohol to wipe the surface area down before full shade placement. This will not only prime the area, but will also help remove any residue from previous window treatments.

We do not recommend the shades to be placed on a wallpapered, freshly painted (within 30-90 days), high gloss, or textured surfaces. Drywall, bare, varnished, or lacquered wood surfaces are also not recommended for shades to be mounted.

For our Simple Slide Brackets

This products uses Command® adhesive and will stick to painted, stained, or varnished wood, glass, tile, painted cinder block, plaster, metal, and painted wallboard. Paint should be fully cured (check paint can for manufacturer’s cure time) before using Command Products.

We recommend waiting a week before use on fresh paint. Also, alcohol may remove or dull the surface of fresh paint.

This product should not be placed on brick as they are intended for mostly smooth surfaces such as those listed above. However, they will stick to painted, smooth cinder blocks (the type found inside many school and office buildings). Wallpaper is also not recommended for the Command® products to be placed onto as it is too delicate and can tear when adhesives are applied.

Can these products be used outdoors?

Our shades are not weather-proofed, we do not recommend them for outdoor use.

Can these shades be installed in the bathroom?
The shades can be installed in a well ventilated bathroom; however, we do not recommend installing in a window inside a shower area or enclosure. Our shades are not waterproof nor water resistant.
Are your products environmentally friendly?

Our paper shades are recyclable.

What are the most energy efficient shades?

Cellular shades are the most energy efficient option. They are often referred to as honeycomb shades because of the way the shade’s cells look from the side. Cellular shades will provide maximum insulation and energy efficiency. Pleated shades are usually made with a single layer of material and have pleats that resemble an accordion. They offer less insulation than cellular shades, but are more affordable.

Read all about energy efficiency and selecting the best Redi Shade window shades for energy efficiency in our guide.

Do any of the shades have external cords?

No. All Redi Shade window shades include cordless operation as a standard feature to ensure they always provide maximum safety, ease of use, and a clean, cord-free appearance.

We are proud members of the Window Covering Safety Council and our shades have been nominated as some of the best for homes with children and pets.

Easy Lift shades raise and lower with the bottom rail.

Original shades raise and lower with included clips.

My windows are longer than the available sizes; can I still use Redi Shade products?

 

Yes, you can. You can see specifications for our shades here.

– Original shades can easily be combined to cover a longer length. Just overlap two or more shades (top adhesive pleat on top of bottom pleat) to cover your window.

We also offer an Original Shade which has a 90" length. 

– Easy Lift shades come in the one length, 64".

How do I clean my shades?

Easy Lift:

– Lightly dust or vacuum with upholstery attachment. For spot cleaning lightly blot with mild detergent and warm water.

– The shade is not intended for dry cleaning, spot removers, strong detergent or full water immersion.

Original:

– Lightly dust and/or vacuum with upholstery attachment. – Since they are paper shades any contact with water will ruin the shade.

Original Arch:

– Lightly dust and/or vacuum with upholstery attachment.

*Note: Dry cleaning, full immersion in water, strong detergents, or spot cleaners are not recommended for any Redi Shade products.*

Are shades flame resistant?

No, shades are not flame resistant and should not be near flames or heat sources.

Does the adhesive stick on concrete?

We recommend using a flat, smooth surface for mounting the shades. Concrete might be too rough for the adhesive to stick effectively. You could mount directly onto the glass if desired.

Does the natural color block more light than the white color blinds?

Natural colored paper or fabric may block slightly more light, but not drastic enough to say yes or no. For best light blocking abilities, we recommend looking at Light Blocking or Blackout shades.

Can you send someone over to measure my windows?

 

We don’t offer home consultations, but our products are all DIY.

Check out these handy guides for measuring and installing complete with instructions, photos, and videos. If you are still stuck, let us know by leaving a message with our chatbot.

We’ll be happy to help.

What can I do to remove adhesive residue if that should occur?

 

1. If residue is sticky, try rolling off the residue using your fingers.

2. If the first technique does not work, apply rubbing alcohol/hydrogen peroxide to residue and let sit for 10 minutes. Next, with a putty knife or spatula, remove residue gently to avoid damage to your window or frame.

3. If the first two suggestions do not work, use Goo Gone (found in many hardware stores). Apply Goo Gone directly to residue with soft pad (folded cloth or paper towel). Let soak for 10 minutes. Then, with a putty knife or spatula remove residue. Use a gentle touch to avoid damage to window or frame.

Note: Plain white paper towels are recommended, due to the transferring of ink that may occur from using printed towels.

Easy Lift Shades

How do I prep my surface and ensure my shades will stay up?

Adhesive failures on shades are most often due to not prepping the surface or not putting enough pressure on the shade.

To maximize proper adhesion, the surface you are using for the shade must be completely cleaned with a lint-free cloth and any solvent cleaner (like isopropyl alcohol or methyl ethyl ketone) before installing the shade. This is key for best results. Surface pressure is also important when it comes to properly installing the shade.

It’s best to apply pressure for 30 seconds so that the adhesive on the shade can bond well to the surface.

More pressure will be needed if your surface is rougher and textured, less pressure will be needed for smoother surfaces. Please allow 30 minutes for the adhesive to cure before operating the shade.

Please check out this Quick Tip video on prepping a surface before sticking your shade.

How do I measure and install my Easy Lift shade?

We have handy guides for measuring and installation with step by step instructions, photos and videos.

When cutting the Easy Lift, it needs to be cut on both sides equal distances to keep it balanced in the window frame.

If only one side of the shade is cut, this can cause the shade to retract unlevel, or the internal cords can be cut through rendering the shade inoperable and voiding the warranty.

They are not made to be cut in half to make two shades out of one. This will also void the warranty.

Can I install my shade as an outside mount?

Yes, you can.

Check out this video on installing your shades as an outside mount. 

Do you have any tips to make trimming easier?

If you’re having difficulty cutting your shade, watch our video for a quick walkthrough.

Why do I have to cut my Easy Lift shade on both sides?

Our Easy Lift shades are designed to be used as one shade only, and cannot be cut in half.

They have internal cords that are evenly spaced apart, and trimming them on only one side will make the shade lopsided.

For instance if your window measures 25″ in width, you will need to trim your shade on the 25″ mark on the ruler on either side to make sure the shade works correctly.

Cutting past the minimum width markers may damage the internal cords and lifting mechanism of the shade.

Please note that if you cut the shades on only one side and the shade is uneven, this is not covered under warranty.

What sizes are available for Easy Lift shades?

Easy Lift Shades are available in:

30” W x 64” L – Fits windows 19” to 30” wide (Actual width is 29 3/4”)
36” W x 64” L – Fits windows 19” to 36” wide (Actual width is 35 3/4”)
48” W x 64” L – Fits windows 31” to 48” wide (Actual width is 47 3/4”)
60” W x 64” L – Fits windows 43” to 60” wide (Actual width is 59 3/4“)
*60” width is not available in Pleated Light Blocking Fabric*

*Depth required for mounting as an inside mount 1 1/2″

*Provided with plastic cutting guide and end caps

Check out the technical specifications here.

How do I prevent bounce-back with my Easy Lift shade?
The Easy Lift shades can be quite rigid due to manufacturing and packaging. This may cause the bottom to bounce up slightly after installing. This relaxes over time and with regular usage. To help relax the shade, pull it down as far as it will go, and then push it all the way back up to the top a few times. This should help loosen the internal cords and help keep the shade in the down position.
What side faces out for my shade?

For the Easy Lift shades, the front side of the shade will have a slight overhang on the top railing, this will face inside of the home. The backside of the shade will have the railings and material flush and aligned with one another, this will face outside of the home.

If the shades are Natural and are Cellular Blackout, Cellular Light Filtering or Pleated Light Blocking, they will all be white on the street facing side. This will feel smooth to the touch. The textured side or side with a color, will face inside of the home.

Do you offer outside mounting brackets for your Easy Lift Shades?

Our Easy Lift Shades are designed to be installed with no tools – no outside mount brackets are needed. Simply turn the shade 90 degrees and firmly press the shade into place over the window against the wall. The shades will cascade down very nicely.

*Note: Our shades are made to be installed for inside mounts; however, can be installed for outside mounts if needed. Please check out this video for tips on installing for outside mounting.

Is there an Easy Lift shade that will fit under 19"?
The smallest width our Easy Lift shades can be cut to fit is 19". However, if your window is smaller than 19", perhaps outside mounting would best so that you could get full coverage. Original Shades can be cut down to any size.
What if my shade becomes unbalanced?

If your Easy Lift Shade becomes unbalanced and hangs unevenly, place your hands on the bottom railing spaced an equal distance apart. Gently pull the shade down the full length, or as far as it will go. Help guide the shade up to the top, keeping the bottom railing as level as possible. This action may have to be done several times until the shade corrects balance. If the shade does not reset, reach out to Customer Support via chat.

Here is a Quick Tip on resetting your Easy Lift Shade.

How do I remove my Easy Lift Shade?

To Remove: Gather the shade together so the pleats are condensed at the top of the window.

Starting at one end, gently begin to pull the shade away from the window frame. The top of the shade should begin to separate from the window frame. Continue doing this until the shade has released from the window frame.

This action will be the same for both inside and outside mounted Redi Shade products.

Check out these helpful video:

Original Shades

How do I prep my surface and ensure my shades will stay up?

Adhesive failures on shades are most often due to not prepping the surface or not putting enough pressure on the shade.

To maximize proper adhesion, the surface you are using for the shade must be completely cleaned with a lint-free cloth and any solvent cleaner (like isopropyl alcohol or methyl ethyl ketone) before installing the shade. This is key for best results. Surface pressure is also important when it comes to properly installing the shade.

It’s best to apply pressure for 30 seconds so that the adhesive on the shade can bond well to the surface.

More pressure will be needed if your surface is rougher and textured, less pressure will be needed for smoother surfaces. Please allow 30 minutes for the adhesive to cure before operating the shade.

Please check out this Quick Tip video on prepping a surface before sticking your shade.

How do I measure and install my Original Shades?

First, you will want prep your surface with a lint free cloth and alcohol. Then, you need to measure your window in 3 spots: top, middle and bottom. 

Next, you will want to mark on your Original shade the longest length. 

Then, trim.

Finally, you will peel the adhesive off and firmly place your shade into the window. 

Press firmly across the shade to secure to the windowsill for 30 seconds. Allow the shades adhesive to cure for 30 minutes before operating the shade. 

After curing, use the included clips to hold your shade at the desired height.

Can I install my shade as an outside mount?

Yes, you can.

Check out this video on installing your shades as an outside mount. 

What sizes are available for Original Shades?

Paper Original shades are available in:

36″ width x 72″ length
48″ width x 72″ length
48″ width x 90″ length
Trim to any size, overlap two or more for wider windows

Fabric Original shades are available in:

36″ width x 72″ length
48″ width x 72″ length
Trim to any size, overlap two or more for wider windows.

*Depth required for mounting as an inside mount 1 1/4″Check out the technical specifications here.

What can I do to keep my Original Shades from being so rigid?
The pleats of the Original Shades can be quite rigid and may take some time to relax. To help it stretch to its longest extension, you can try to weigh the shade down with the plastic clips provided, or something heavier such as large binder clips.
How do I raise and lower the Original shade?

To raise the shade and allow light to come in, the shade will need to be repleated by hand. Each shade is supplied with two clips that are used to clip the shade to itself, at the desired height you would like. The clips can be placed on either the front of the shade or off to the side. To bring the shade down, gently remove the clips and the shade will fall into place covering the window.

Here is a video on how to use the clips

.

How do I remove my Original Shades?

To Remove: Gather the shade together so the pleats are condensed at the top of the window.

Starting at one end, gently begin to pull the shade away from the window frame. The top of the shade should begin to separate from the window frame. Continue doing this until the shade has released from the window frame.

This action will be the same for both inside and outside mounted Redi Shade products.

Check out this helpful video:

 

Can I paint my Original shade?

Yes you can. Most paints will adhere to the shades; however, we recommend checking with your local craft or hardware store on which type of paint is best for the material.

Find more tips in the craft guide.

Original Arch Shades

How do I prep my surface and ensure my shades will stay up?

Adhesive failures on shades are most often due to not prepping the surface or not putting enough pressure on the shade.

To maximize proper adhesion, the surface you are using for the shade must be completely cleaned with a lint-free cloth and any solvent cleaner (like isopropyl alcohol or methyl ethyl ketone) before installing the shade. This is key for best results. Surface pressure is also important when it comes to properly installing the shade.

It’s best to apply pressure for 30 seconds so that the adhesive on the shade can bond well to the surface.

More pressure will be needed if your surface is rougher and textured, less pressure will be needed for smoother surfaces. Please allow 30 minutes for the adhesive to cure before operating the shade.

Please check out this Quick Tip video on prepping a surface before sticking your shade.

How do I measure / install for an imperfect Arch?

Original Arch Shades are designed to be installed as an inside mount and are designed to fit perfect arch windows. While you may be able to cut and trim the shade for some imperfect arches, we cannot guarantee they will work for you.

The general steps for imperfect arches are listed below. We do not recommend using Original Arch Shades for Eyebrow or Elliptical Windows.If you need an arch shade for these kinds of arches, we recommend looking at a custom arch solution which Redi Shade does not offer.

Visit your local home improvement store for assistance with these types of shades.

If you choose to use an Original Arch Shade for an imperfect arch we cannot guarantee that it will work.

The general steps for Imperfect Arches: Place the Arch Shade in your window, fan open. Take a pencil and trace, on the excess material, following the curvature of the window. Remove the shade and with a sharp pair of scissors, cut off the excess material, following the traced curve. Replace the shade in the window, and mount it down to the sill.

Visit our imperfect arch guide video for more detailed steps and information.

What sizes are available for Arch shades?

Original Arch Shades are available in:

  • 72″ Width x 36″ Height
  • Fits half-round arch windows with bases measuring up to 72”

*Depth required for mounting 1 1/2″Check out the technical specifications here.

Does the Arch shade come in other colors?

Yes it does! We offer the Arch in pleated white light filtering paper as well as pleated white and natural light filtering and light blocking fabrics. You can also easily paint the Arch Shade to give it its own unique look! We recommend checking with your local craft or hardware store for which type of paint is best for the material.

Find more tips in the craft guide.

Why is the measurement scale an inch off on Arch shades?

The Original Arch measuring guide is devised to allow for an inch of space, so the shade will fit properly in the window, accommodating the bump in the middle of the arch holder.

Head to the measuring and installation guides to learn more.

Can I purchase just an Arch Holder?

No, Arch holders are only sold with the Original Arch shade.

How do I help my Arch shade relax?

Arches will not expand by themselves once taken out of the package. They need time to relax since they are packed very tight during manufacturing.

This is the shade mounted right after

This is the shade fully relaxed.

How do I remove my Arch Shades?

To Remove: Gather the shade together so the pleats are condensed at the top of the window. Starting at one end, gently begin to pull the shade away from the window frame. The top of the shade should begin to separate from the window frame. Continue doing this until the shade has released from the window frame. This action will be the same for both inside and outside mounted Redi Shade products.

Check out this helpful video:

Can I paint my Arch shade?

Yes you can. Most paints will adhere to the shades; however, we recommend checking with your local craft or hardware store on which type of paint is best for the material.

Find more tips in the craft guide.

Simple Slide Brackets

How do I install the Simple Slide Roller Shade Brackets?

Here is a video on installing the Roller Bracket Shade Mounts:

Be sure to use the included template to help with installation: 

Which way should the tabs face when installing Simple Slide Roller Shade Brackets?

The tape will face down on both sides (one X up and one X down). It does not matter which side goes first.

Here is a video on how to install these brackets. 

Where / What types of surfaces can Simple Slide Roller Shade Brackets be mounted to?
Simple Slide brackets use Command® products and will stick to painted, stained or varnished wood, glass, tile, painted cinder block, plaster, metal, and painted wallboard. Paint should be fully cured (check paint can for manufacturer’s cure time) before using Command Products. We recommend waiting a week before use on fresh paint. Also, alcohol may remove or dull the surface of fresh paint. Command® products should not be placed on brick as they are intended for mostly smooth surfaces such as those listed above. However, they will stick to painted, smooth cinder block (the type found inside many school and office buildings). Wallpaper is also not recommended for the Command products to be placed onto as it is too delicate and can tear when adhesives are applied.
Can I reuse the Simple Slide Roller Shade brackets?
The adhesive on the brackets is designed for one-time use only, so it is important you select the exact location you want to install them before you peel the protective backing off of the adhesive. If you want to reuse the bracket you can purchase additional adhesive at most major retailers. You can then cut the adhesive to fit the bracket to reuse as needed.
Which shades do Simple Slide Roller Shade Brackets work with and does Redi Shade offer any shades that will work?

These brackets are designed and tested for stock roller shades. These stock shades have the round and flat pin design, and are the only shade style, the brackets will work with. There are no roller shades offered by Redi Shade at this time.

Is there any hardware that comes with Simple Slide Roller Shade Brackets?
There is no hardware needed to install these Roller Brackets. The Roller Shade Brackets install with Command strips which are included in the package. No screws needed.
Can Simple Slide Roller Shade Brackets be used to outside mount a roller shade?
These brackets are designed to be used as an inside mount only. There is no outside mount option.
What is the weight limit for the Simple Slide Roller brackets?
Our Simple Slide Roller Shade Brackets can hold up to 30lbs when installed and hold up to an 80” wide store stock roller shade with the flat and round pin design.
How do I remove the Simple Slide Roller Shade Bracket Mounts?

Here is a video on how to remove the Roller Bracket Shade mounts:

Wholesale

How do I become a wholesale customer?

Please fill out this form and we will get back to you with your account information. 

How do I shop wholesale?

You will need to go to redishadewholesale.com if you have an account with us.

If you do not have an account, please fill out this form

What do I do if I cannot access my account?

We have just switched over to a new website and so there is a new process to logging in and ordering.

We sent out an email with log instructions to the accounts we currently have listed. 

To log in: go to redishadewholesale.com and input your username and password.

This is the new wholesale site and you will be able to place your order as you normally would. If this still does not work, please contact us via our customer support in the bottom right corner. 

Can I still shop on redishade.com if I'm a wholesale customer?
Yes, you can! You will need to make an account on redishade.com separately and will be able to shop regularly.
Can I return purchases on wholesale?
All sales on redishadewholesale.com are final.

Support

How can I get support/help?
The quickest way to get support is via our chat bot that is in the bottom right corner of our website.
Do you offer live customer support?
We do not offer phone or live customer support. You will be able to get help by going through our chatbot where you can follow the steps to receive support.