Can I return a purchase if I bought it on redishade.com?
If you purchased your shades from Amazon or another retailer, please reach out to them directly. If you purchased your shades from redishade.com, all sales are final. If your item has been damaged in shipping or has a manufacturer defect, photos will be required for returns. Here is information on our warranty.Read More
Why do I have to cut my EL on both sides?
Our Easy Lift shades are designed to be used as one shade only, and cannot be cut in half. They have internal cords that are evenly spaced apart, and trimming them on only one side will make the shade lopsided. For instance if your window measures 25″ in width, you will need to cut your shade on the 25″ mark on the ruler on either side to make sure the shade works correctly. Cutting past the minimum width markers may damage the internal cords and lifting mechanism of the shade. Please note that if you cut the shades on only…Read More
Do you offer outside mounting brackets for your Easy Lift Shades?
Our Easy Lift Shades are designed to be installed with no tools – no outside mount brackets are needed. Simply turn the shade 90 degrees and firmly press the shade into place over the window against the wall. The shades will cascade down very nicely. *Note: Our shades are made to be installed for inside mounts; however, can be installed for outside mounts if needed. Please check out this video for tips on installing for outside mounting.Read More
What if my Easy Lift Shade becomes unbalanced?
If your Easy Lift Shade becomes unbalanced and hangs unevenly, place your hands on the bottom railing spaced an equal distance apart.Read More
How do I remove my Artisan Custom/Artisan Select shade?
To remove the shade: Grasp shade with both hands and push firmly toward Trigger End (right side) until Fixed End (left side) disengages. Swing Fixed End clear of window frame, then disengage and swing Trigger End from the window frame. Using the Command Tab, stretch the strip slowly until it releases from the surface.Read More
How do I install the handle included with my Artisan Select shade?
A standard handle is included with all Artisan Select shades. HOW TO INSTALL A STANDARD HANDLE: Grasp the shade firmly and locate the lower rail Separate the lower rail from the last pleat at the back of the shade (white side of fabric) Hook the narrow end (non-handle side) of the handle into the groove in the back of the rail Hook the front of the handle around the lower rail until it clicks into place Check out our video tutorial for the Standard handle for more.Read More
How do I install the handles included with my Aristan Custom shade?
There are two types of handles included with Artisan Custom shades: Standard and Middle Rail handles (pictured below). HOW TO INSTALL A STANDARD HANDLE: Grasp the shade firmly and locate the lower rail Separate the lower rail from the last pleat at the back of the shade (white side of fabric) Hook the narrow end (non-handle side) of the handle into the groove in the back of the rail Hook the front of the handle around the lower rail until it clicks into place Check out our video tutorial for the Standard handle for more. HOW TO INSTALL A DAY/NIGHT…Read More
When do I need to use the Simple Fit spacer included with my Artisan shade order?
If the red warning line is visible after installation, use the included Spacer to ensure shade is properly installed. Check out the video below for more information. Before installing the Simple Fit spacer, please check that: – The shade is being installed in the correct window – The shade width matches the size ordered – The window measurement is correct To use the spacer: 1. Remove the fixed end mount from left side of head rail. 2. Place the spacer over fixed end mount. 3. Reattach fixed end mount with the spacer by inserting into head rail. 4. Press firmly to…Read More
How do I install/reinstall my Artisan Custom or Artisan Select shade?
Locate the two additional Command Strips provided in the Parts Bag. Apply the tab side of the Command Strips to the non-tab side of the strips with the tab facing the window side. Repeat installation steps.Read More
What is the weight limit for the Simple Slide Roller Shade brackets?
Our Simple Slide Roller Shade Brackets can hold up to 30lbs when installed and hold up to an 80” wide store stock roller shade with the flat and round pin design.Read More