Can I return a purchase if I bought it on redishade.com?
If you purchased your shades from Amazon or another retailer, please reach out to them directly. If you purchased your shades from redishade.com, all sales are final. If your item has been damaged in shipping or has a manufacturer defect, photos will be required for returns. Here is information on our warranty.
Read MoreWhy do I have to cut my EL on both sides?
Our Easy Lift shades are designed to be used as one shade only, and cannot be cut in half. They have internal cords that are evenly spaced apart, and trimming them on only one side will make the shade lopsided. For instance if your window measures 25″ in width, you will need to cut your shade on the 25″ mark on the ruler on either side to make sure the shade works correctly. Cutting past the minimum width markers may damage the internal cords and lifting mechanism of the shade. Please note that if you cut the shades on only…
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Do you offer outside mounting brackets for your Easy Lift Shades?
Our Easy Lift Shades are designed to be installed with no tools – no outside mount brackets are needed. Simply turn the shade 90 degrees and firmly press the shade into place over the window against the wall. The shades will cascade down very nicely. *Note: Our shades are made to be installed for inside mounts; however, can be installed for outside mounts if needed. Please check out this video for tips on installing for outside mounting.
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